Welcome to Stellar Adorn’s FAQ section. Here, we aim to address common questions and concerns regarding our products, services, and policies. If you have any further inquiries, please feel free to contact our customer support team at [email protected].
Product Questions
What types of products does Stellar Adorn offer?
Stellar Adorn specializes in exquisite jewelry and watches, including bracelets & bangles, earrings, engagement rings, men’s watches, rings, and stainless steel watches.
Are the products made of high-quality materials?
Yes, all our products are crafted with the utmost care and precision, using high-quality materials to ensure durability and elegance.
Shipping & Delivery
What are the shipping options available?
We offer two main shipping methods: Standard Shipping via DHL or FedEx, which takes 10-15 business days and costs $12.95, and Free Shipping via EMS for orders over $50, which takes 15-25 business days.
How long does it take to process an order?
Orders are typically processed within 1-2 business days, including quality checks and packaging.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email to monitor the progress of your delivery.
Returns & Exchanges
What is your return policy?
You have 15 days from the date of receipt to return or exchange an item, provided it is in its original condition and packaging. For more details, please visit our Returns Policy page.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team at [email protected] with your order details.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the ‘Account Settings’ section.
Customer Support
How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns.
What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM EST.
Thank you for choosing Stellar Adorn. We are committed to providing you with a seamless shopping experience and delivering timeless elegance to your doorstep.