Shipping Information

At Stellar Adorn, we are committed to delivering your orders promptly and securely. Below are the details of our shipping options and timelines:

  • Standard Shipping: We use DHL or FedEx for standard shipping. The shipping fee is $12.95, and your order will be delivered within 10-15 business days after dispatch.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Your order will be delivered within 15-25 business days after dispatch.

Please note that order processing takes 1-2 business days before your item is shipped. We ship globally, excluding certain remote areas and Asia.

Returns & Exchanges

We want you to be completely satisfied with your purchase from Stellar Adorn. If you are not happy with your order, we offer a straightforward returns and exchanges process. Please review our policy below:

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unused and in the same condition as when you received it.
  • In its original packaging with all accessories and documentation.
  • Accompanied by the receipt or proof of purchase.

Returns and exchanges are accepted within 15 days of receiving your order.

Non-Returnable Items

Due to their personalized nature, the following items are non-returnable:

  • Engagement rings
  • Items marked as final sale

Return & Exchange Process

Follow these steps to return or exchange an item:

  1. Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange.
  2. Receive Instructions: We will provide you with the return address and any additional instructions.
  3. Ship the Item: Pack the item securely in its original packaging and include all accessories and documentation. Ship the item to the provided address using a trackable shipping service.
  4. Wait for Confirmation: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund or exchange.

Refund Process

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

Exchange Process

If you are exchanging an item, we will ship the new item to you once we receive and inspect the returned item. Shipping costs for exchanges will be covered by Stellar Adorn.

Contact Us

If you have any questions about our shipping or returns and exchanges policy, please feel free to contact us: